Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 - 5 business days after receipt of payment and are shipped via FedEx with tracking and drop-off without signature. If you prefer delivery by FedEx Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.


Here at we do not charge for handling and packing fees. Please note that the heavier and larger items that we sell the carrier has a handling fee that we have no control over. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


Please note that we are currently having some issues with our shipping calculations in the checkout so you will have to proceed to the shipping page of the checkout in order to get the correct shipping price. We do appologize for any inconvenience this may have caused you.

Free Shipping Guidelines:

When in the checkout stage you will see a Free Shipping Voucher and you only have to click on the voucher in order for it to be active. Very soon we will be lowering our free shipping amounts for all of our customers


We offer free shipping on order over $99.00 except the heavier items such as pet food, dog crates, dog houses, dog kennels, dog carriers, fish aquariums, fish stands, cat food cat furniture and cat litter.



South Carolina Upstate Residents Free Home Delivery

All residents in Pickens County, Anderson County and Greenville County will be delivered by us at no extra cost to our customers. If you live in this area please contact our customer service and we will provide you with a voucher to use for shipping discounts. We also provide our local customers with free shipping charges on 90% on all pet supplies and pet foods that we carry online. If you live in this area we ask that you use our contact us tab and then we will provide a source code to use in the checkout. Please know that you must sign up to be a member on the site so we can verify you live in this area before we provide these vouchers.


Shipping Areas:

Right now we're only shipping to customer within the lower 48 States due to issues we are having with our shipping calculations on the website. Anyone outside of this area may contact us using the contact link at the top of the page so we can further assist you. Once we have fixed the issues at hand you will notice in the sign-up section of all the Countries we will sell too. 


Return Policy:, a division of Alkos USA Pet Supplies has established a return policy to insure your complete satisfaction.  All returns must be approved

Returns are accepted for merchandise purchased through within 21 days of the initial shipment date.

Before returning merchandise, complete the following:

  1. Sign in to your account
  2. You must get approved for all returns and receive a RMA number for returns



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